Repair Charge

In warranty
- ACUEMAX will repair the item or product in free of labor and material charge as the item or product is within the warranty period.
- The warranty is void if the returning item or product is found misused, abused, scratched, mishandled, mislabeled, modified, or altered in any way or caused by any kind of natural disaster. The item or product shall be set to the process as out-of-warranty and applied to the out-of-warranty service charge.
Out of warranty
- ACUEMAX will repair the out-of-warranty item or product upon customer confirmation by an RSC (RMA Service Confirmation) in the estimated cost of parts and labor.
- Customer must agree on the returning freight fee of repaired item or product by "EX-WORKS" shipping term at ACUEMAX.
DOA (Defective On Arrival)
- DOA period within 30 days as the invoice date of item or product.
- An RMA number is required for the DOA item or product return. ACUEMAX technician will test and determine the DOA product before replacement.
- Any found DOA item or product will be repaired or replaced within 10 working days after receipt at ACUEMAX, as the item or product is in stock and is still an inventoried item.

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